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Using Online Communities to Leverage Your Business

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Companies today work in a highly competitive environment and getting an edge over the competitors is vital for its success. Traditionally, the tools used for doing that included marketing gimmicks like advertising, street shows, posters, T.V and radio commercials etc. Other things that could directly affect repeat customers are after sales support, warranty coverage period etc but if one of the most important factors that influence sales and repeat sales is word of mouth of the customers. This is one thing that is available free of cost for the company as an advertising medium that is so effective that it can even surpass the effectiveness of traditional advertising. Companies have realized this long ago and have always leveraged it for their profit. There are even some business models that have become successful and rely solely on this medium, for example the Direct Selling industry.

Now with the changing times, as more and more people have started going online for most of their day to day tasks and as online shopping is gaining popularity among general users, word of mouth marketing has found a new avatar for itself and all this takes place inside online communities and forums. Online communities are places where people come to share their idea and experiences with other users around the globe that have same areas of interests as them. Also, online communities are the places where people look out for support before going anywhere else. These online communities serve as a hub that connects people around the globe and help them immerse into deep discussions that sometimes results in exploration of great new things.

Now, since the experience is so engaging, there is obviously a chance for companies to leverage this for their own profit as well as for the benefit of their customers. First of all, setting up a community around a product or service provides the company cost benefits as it empowers word of mouth advertising scenarios over the internet, but apart from that, reduces the number of support calls for the company as most of the issues are resolved by the community experts. A company can support this process by organizing contests, centered on their products lines and/or giving out their products as prizes. Plus creating a panel of experts for the forum out of the users selected from it also provides a great boost to support system of the company, at negligible or no cost.

Apart from all this, traditional modes of advertising such as banner ads and link exchange programs can also be used on forums to leverage the direct monetary benefits out of it.




Online Volunteer Community Specific links

Online Volunteer Community News

Volunteers Needed for Seafood Festival - Patch.com


Volunteers Needed for Seafood Festival
Patch.com
The Seafood Festival is a fun place to meet new people, re-acquaint with old friends, and take pride in volunteering. It is guaranteed to be a fun-filled weekend in which our business colleagues, the community, and almost 600 volunteers pull together ...

and more »

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Larry Trettenero: Now is the time to lend a hand - The Tennessean


Larry Trettenero: Now is the time to lend a hand
The Tennessean
This is an excellent chance to meet new friends, enjoy new life experiences and fill a need in these caring organizations in our community. If you do not see a volunteer need that meets your desire, email Larry Trettenero at ltret1625@aol.com to tell ...

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Survey indicates half of people believe sector does not get enough recognition ... - Third Sector


Survey indicates half of people believe sector does not get enough recognition ...
Third Sector
By Andy Ricketts, Third Sector Online, 23 May 2012 Almost half of UK adults think that voluntary sector employees and volunteers do not get sufficient recognition in official honours, according to a survey. The consultancy nfpSynergy asked a ...

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Sam's Club Commits to Grow U.S. Small Businesses - Sacramento Bee


Sam's Club Commits to Grow U.S. Small Businesses
Sacramento Bee
Local Sam's Club Managers from throughout the country are encouraged to volunteer their time in May by working for Business Members and local businesses in their communities. The top 10 Sam's Clubs with the most volunteer hours will each win a$20000 ...
Sam's Club Commits to Grow US Small BusinessesMarketWatch (press release)

all 10 news articles »

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Opportunity Council celebrates volunteers building communities - Bellingham Herald


Opportunity Council celebrates volunteers building communities
Bellingham Herald
This network is a success because of what communities can achieve together. Many of the Opportunity Council programs could not operate without the volunteers and partner organizations that serve this community with such dedication.

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