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Review: HP Online Customer Support
from:The HP Online Customer support provides one of the best services in the world of computer technology. HP is one of the high technology companies which supply customer support online. A study was made to evaluate and was conducted from a customer’s perspective online and the HP Online Customer Support received good ratings.
The customers find that there has been an improvement in site simplicity, which implies that the general usability of the site has been made easier. But above all the technical support for customers given by HP has also been commendable. Since technology costs have gone down and site usability is going up, customer support is one of the biggest purchasing considerations for HP.
Customer support sections in HP are formatted around specific home pages for each product. It is important to provide cost effective support to customers. The support sections of the website provide manuals, information and drivers. Like many other companies HP provides user manuals in varying formats, and there are specific to products including FAQs and updated drivers links.
A wide range of varying navigation methods are provided on the online customer support site. Even disadvantaged users like those who have poor eyesight can get better customer support on the HP website. The HP site is technically well architected to provide additional customer support.
User forums provide ample support to customers, as HP invests in updating and monitoring such forums. Online chat is a common mode of communication and it has begun challenging e-mail as the dialog of preference for the website. Most of the e-mail questions are answered helpfully in a time span of 24 hours, and sometimes real-time chat is also possible.
As HP is a high-technology company, there lesser sophisticated users logged in and asking for support for which the company provides a “how to” information as well. Unfortunately, technical customers are well taken care of on the HP website, whereas the newer or less technical customer is supported less. But there is a feedback option which is obviously being monitored to help improve customer support especially for the general public.
Of course there are customers who have been loyal to HP for years, but feel that their invaluable customer support is dwindling and should be revived again. HP online customer support is considered better than many other similar companies, but it still needs to be improved by giving fair treatment to its customers, whether they have a technical or non-technical background.
Online Customer Service Jobs Specific links
Online Customer Service Jobs News
TeleTech Fuels Job Growth in U.S. with New Customer Experience Center in Kentucky - EON: Enhanced Online News (press release)
TeleTech Fuels Job Growth in U.S. with New Customer Experience Center in Kentucky EON: Enhanced Online News (press release) DENVER--(EON: Enhanced Online News)--TeleTech Services Corporation, a subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced that it is increasing capacity in ... Global customer service company to create 700 jobs in Hopkinsville TeleTech to open customer service call center in Hopkinsville creating 500-700 ... TeleTech to offer up to 700 jobs in Hopkinsville |
Jobs at Nearby Home Depot - Patch.com
Jobs at Nearby Home Depot Patch.com Nathan Deal announced The Home Depot would open the $24 million national customer service call center in Kennesaw, bringing nearly 700 new jobs to the area. The center is expected to be fully operational later this year. Senior Business Analyst (posted ... |
United Airlines scraps SkyWest customer service, 58 lose jobs in Palm Springs - KESQ
United Airlines scraps SkyWest customer service, 58 lose jobs in Palm Springs KESQ Workers who staffed the United Airlines customer service counter at Palm Springs International Airport were let go, this week, as the airline decided to use a new contractor. Fifty-eight workers with SkyWest customer service were told they would be ... |
The Co-operative Announces Plans for 3000 Jobs in Legal Services - MarketWatch (press release)
 Sky News | The Co-operative Announces Plans for 3000 Jobs in Legal Services MarketWatch (press release) "We already have a first class reputation for delivering professional services," he added. "We see the law as yet another area where a Co-operative solution can be successfully applied for the customer's benefit. Over the next five years we want to ... Co-Operative Creates 3000 Legal Jobs Co-op legal arm to create 3000 new jobs in ABS expansion drive |
Start-Up Customer Service 101 - Forbes
 Forbes | Start-Up Customer Service 101 Forbes What if you have no customers? How do you establish your customer service credo or goals? Morriss: You've got to aim somewhere, at some segment of your intended market. Even Steve Jobs, who famously revealed our own needs and desires to us, ... |