Welcome to Net Marketing Customer Support Guide
Online Customer Service Article
. For a permanent link to this article, or to bookmark it for further reading, click here.
Types of Online Customer Support
from:With the advancement of technology methods to provide online support have also increased and evolved. Most common methods of providing online support are:
Emails: This is one of the most widely used modes of providing online support. In this the product company provides its consumers with their official mail id .Consumers can send their queries at the id. But it is seen that answer provided is not helpful enough or it takes more than expected time to reply to the query, which leads to unhappy consumers.
Instant Messaging: With instant messaging problem associated with emails can be solved .These allow the user to interact with the support executive in real-time though text messaging .Most of the instant messaging software are available free of cost and using them you can interact with the support executive with the contact id provided by the customer support.
Live chats: Live chats are same as Instant Messaging only they are more secure and offer additional facilities. Most of the live chat software provides feedback facility so that the service and the representative get immediate response to the service offered. They also provide means to analyse the site traffic, maintain the history of the customer, helps managers by allowing them to log remotely to operators’ computer.
Internet Telephony: This service allows customer to make telephone calls over the Internet.So the customer can interact with the support person like a normal telephone. Most of these software are free and can be easily downloaded from the net .After customer creates an account with the telephony service he/she can call the support executive regarding their queries.
Online Forums and Communities: Online forums and communities have been great resource of online help for many years. In these forums and communities where users interact with each other and solve problems with personal experience and knowledge .There are many companies which have their own official forum where apart from customers , experts also provide solution to some known general problems or give reply to more specific queries of the customers.
Online self help: Many companies have a separate support section in their sites with information, FAQ’s, manual, documents etc with search facility where customer can search and find the answer to their queries.
Remote login: Remote login is the facility where the support personal can log into your computer to diagnose and troubleshoot the problem remotely.
Online Customer Service Specific links
Online Customer Service News
Engage121 Adds Customer Care; Further Enhancing Their Social Customer Service Capabilities
NORWALK, CT-- - On the heels of being named one of Gartner Research's "Cool Vendors in CRM Customer Service and Social, 2012," Engage121, Inc. announces the release of a major enhancement to ...
Read more...My1Stop.com, America's Online Printing Superstore, Announces Changes to Customer Service and Website
My1Stop.com, America’s Online Printing Superstore, has announced the expansion of their customer service hours to 24 hours a day, six days a week, Monday through Saturday. The My1Stop.com website has also received an updated look and feel, as well as functionality upgrades.Fort Scott, KS (PRWEB) May 22, 2012 My1Stop.com, America’s Online Printing Superstore, has announced the expansion of their ...
Read more...Start-Up Customer Service 101
How many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Yelp, email, text, call and tell everyone you know that this place or person completely made your day.
Read more...PawnUp.com Online Pawn Shop Increases Their Customer Service Team
MONTREAL, May 15, 2012 /PRNewswire/ -- After the launch of their recent TV Ad, PawnUp.com has made a decision to increase their customer service team to serve the needs of their customers quicker and more ...
Read more...Blacknote Group, LLC Launches Full-service Lead Generation and Customer Acquisition Firm
FORT LAUDERDALE, Fla., May 23, 2012 /PRNewswire/ -- Blacknote Group, LLC, a full-service lead generation and customer acquisition firm, launches with a reliable approach to generating leads and online ...
Read more...